HOW TO SHOP ONLINE
Welcome to Lab Series Online. Shopping is easy, convenient and
secure.
Simply click "Add to Cart" to place the product
selected in your shopping cart. You may continue adding products to your
shopping cart until you are ready to checkout.
When you've completed shopping, click the "Checkout"
button found on the upper right side of each page.
Follow the onscreen instructions to proceed through the
checkout process. Please note that you may change the contents of your
shopping cart during checkout prior to clicking on “Submit Order.”
After your order has been submitted, a “Thank You”
page will be displayed confirming that your order was received. An
email confirming receipt of your order will also be sent
shortly after your order was submitted. If an order confirmation does
not arrive within 24 hours after submission, please contact us
at 1-866-316-4819 for assistance.
If you have any questions or concerns when placing an order or
if you wish to inquire about a previously placed order, please
call Lab Series Online Customer Service at 1-866-316-4819
or Contact Us.
For fastest service, please have your order number
available.
View Cart
Click on “View Cart” at the top of each page to
display your shopping cart with the list of the items selected for
purchase, the selected quantities of each, and the total cost of the
purchase. You may remove items or change the quantities ordered in this
area.
Deleting Items from your Shopping Cart
If you wish to delete an item in your Shopping Cart, simply go
to “View Cart” and select the "Remove"
button to the left of the product name. The item will be removed from
your shopping cart.
OPTIMAL ONLINE COLOR SETTINGS
This site is best viewed with Netscape or Internet Explorer 5.0
or higher and a minimum monitor resolution of 800 x 600. Please
note that monitors display colors differently based upon their
settings.
Please feel free to email
us with questions about specific colors, and we'll be happy
to provide you with any additional description that is available.
SECURITY ONLINE
At Lab Series Online, we understand how important security is to you. When you
place an order at Lab Series Online, we encode your information using Secure
Socket Layer (SSL) encryption technology. This is the most advanced consumer
online security technique to date. You can be assured that your order will be
placed safely and securely. We have used government approved encryption
software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
USING YOUR CREDIT CARD ONLINE
We implement various security measures, including SSL encryption
technology, to protect the security of your personal information.
Under the Fair Credit Billing Act, your bank cannot hold you liable
for more than $50.00 of fraudulent charges. If your bank does
hold you liable for any of this $50.00, Lab Series Online will
cover the entire liability for you, up to the full $50.00. Of
course, you can always call 1-866-316-4819 if you prefer to place
an order by telephone.
ITEM AVAILABILITY
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of
your order, you will be notified via email and advised of the
expected ship date of the backordered item. Backordered items
are shipped as soon as they are available. Please be assured that
you will not be charged for any item until it is shipped. If for
any reason you wish to cancel a backordered item, please contact
us at 1-866-316-4819 and we will be happy to assist you.
Pre-sell Items
Pre-sell items are items that are not yet in stock but available
for advanced purchase on our site. Pre-sell items are shipped
as soon as they are available with no additional shipping charges.
We will notify you of the status of your Pre-sell item via email
updates and confirmations. Please be assured that you will not
be charged for any item until it has shipped. Anticipated shipment
time (i.e. "Available for shipping in mid-September")
is indicated on the site adjacent to product information.
Please note: The actual delivery date of your order depends on
the shipping method you select.
MAXIMUM PURCHASE POLICY
We regret that we must limit orders to no more than six (6) units
of any item with a maximum purchase of $500 per customer. If you
have any questions please contact us at 1-866-316-4819 or Contact
Us and we will be happy to assist.
REDEEMING PROMOTION CODES
Steps for Redeeming a Promotion Code:
1. Enter your promotion code (codes are case sensitive) on the
“Payment Information” section of the “Billing”
page.
2. Promotion codes are case sensitive and should be entered exactly
as they appear.
3. Type in any additional required information.
When a promotion code is accepted, the discount will be displayed
in the “Order Review” page.
SALES TAX
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.
PAYMENT OPTIONS
Credit cards accepted:
• American Express
• Discover
• MasterCard
• Visa
We’re sorry, we do not accept:
• CODs
• Layaway plan
• Personal Checks
• Money Orders
• Credit cards with billing addresses outside the U.S.
Important information:
• For your security, your billing name and address must match
that of the credit card used for payment. We reserve the right
to cancel any order that does not match these criteria.
